How We Choose What Goes Onto Our Medspa Menu

By Dr Isabelle Yeoh

“What’s new?”

It’s a question we hear regularly, especially from clients who have been with us for years.

My team and I enjoy finding ways to improve what we do, but being new is never enough on its own. Before a treatment earns a place on our menu, we ask a few simple questions: Is it safe? Does it work well? Is it comfortable? And does it add something worthwhile to what we already offer?

With new treatments and technologies appearing all the time, we prefer to take a considered, longer-term approach.

Born from the Clinic

Long before IYAC Medspa opened in 2018, many of our treatments started next door in IYAC Aesthetic Clinic.

Back in 2005, we introduced oxygen and vitamin C facials to complement our laser treatments. After completing a series of lasers, many patients needed something gentler they could continue regularly to maintain their skin.

Body treatments followed — fat-freezing in 2011, acoustic wave therapy for cellulite in 2012, then radiofrequency and eventually Cellu-X.

Much of this evolution came simply from listening to what our patients wanted next.

By 2018, the range had grown enough to deserve its own space. These treatments didn’t require a doctor to perform them and could be enjoyed in a quieter, more relaxing environment, with softer lighting and a gentler pace than the medical clinic next door.

That was how IYAC Medspa was born.

Curating with Intent

Our aim has never been to have the longest menu or every new machine that comes onto the market.

When evaluating a new treatment or technology, we look at a few fundamentals:

Safety — Is there a good safety record?

Results — Does it work well enough?

Comfort — Is it a treatment our clients will be comfortable having?

Fit — Does it complement what we already offer across the Medspa and Forest MD?

Being selective also means reviewing what we already have. Treatments may be refined, replaced or retired as our clients’ needs change and better options become available.

“New” Doesn’t Always Mean a New Machine

Our oxygen facials are a good example.

Oxygen has remained part of our facial treatments for many years because it works well for dry, dull and tired skin. Rather than replacing something that continues to work well, we have kept developing it — combining oxygen with vitamin infusions, acupressure massage, different facial techniques and Forest MD skincare.

Sometimes something new is simply a better combination of things we already know and trust.

Other times, a genuinely useful new technology comes along. If we are convinced that it is safe, works well and brings something worthwhile to the menu, we will consider bringing it in.

Listening and Evolving

Our protocols are never completely set in stone.

We value our clients’ feedback, and our managers and team use it to refine techniques, comfort and the overall treatment experience.

Our clients also help point us towards what comes next. Hair treatments, introduced by Dr Chung, are now a growing part of the Medspa alongside our well-loved skin and body treatments.

And when an older machine reaches the end of its useful life, we don’t automatically replace like for like. We look again at what is available and whether newer technology can offer something better or different.

Skin, Hair & Body

Over the years, our Medspa menu has grown into three main areas: Skin, Hair and Body.

Some treatments have been with us for many years. Others continue to evolve as new techniques, products and technologies become available.

But the thinking behind our menu remains much the same: to offer a carefully considered selection of treatments that work well, feel comfortable and complement one another.

And yes — there will always be something new.

Our clients make sure of that!